Feedback
We welcome feedback from consumers, traders and representatives who have used our ADR Scheme. Your comments help us improve the quality, accessibility and effectiveness of our service.
Share Your Feedback
Continuous Improvement
Feedback is reviewed regularly and helps ProMediate improve every aspect of our service.
Improve Guidance
Feedback helps us refine our consumer and trader guidance so it is clearer and easier to follow.
Improve Accessibility
We use comments to identify barriers and make reasonable adjustments that support all users.
Improve Communication
Your input shapes how we explain processes, timescales and outcomes so everyone stays informed.
Improve Complaint Handling
Insights from users help us streamline procedures and make dispute resolution more effective.
Enhance Training
Constructive feedback informs the ongoing professional development of our ADR Officials.
Improve Customer Experience
Every comment contributes to a smoother, more respectful and more responsive ADR journey.
Complaints About ProMediate
Feedback is different from making a complaint about ProMediate’s service. If you wish to raise a formal complaint about how we have handled your case or our service standards, please visit our contact page.
Testimonials
We are proud of the service we provide. Future testimonials will be displayed here.
The ADR process was straightforward and the team kept me informed throughout. I felt my complaint was taken seriously.
ProMediate provided a fair and impartial review. The written outcome was clear and well reasoned.
I appreciated the professionalism of the ADR Official and the reasonable timescales.
Thank You for Helping Us Improve
Every piece of feedback matters. Whether positive or constructive, your input enables us to deliver a fairer, more accessible and more effective ADR service for everyone.