Our people

Meet the ADR Officials

Experienced, independent professionals responsible for reviewing complaints under our ADR schemes.

Director and ADR Official

Peter Causton

Barrister
Deputy District Judge
Accredited Mediator since 2009
Civil Mediation Council Registered Mediator
Former Chief Assessor of the Law Society Mediation Accreditation Scheme
Experienced mediator, trainer and dispute resolution professional

Business Development Director and ADR Official

Joanne Holland

Accredited Mediator
Former HMCTS Senior Executive
Conducted over 1,000 mediations
Extensive experience of consumer ADR and court-based mediation

How our ADR Officials are appointed and trained

Our ADR Officials are appointed solely on merit and must maintain their competence through continuing professional development. Read the full policy for details of appointment criteria, training, monitoring and removal.

ADR Official Competence & Training Policy Competence, Appointment & Independence Policy