Our people

Meet the ADR Officials

Experienced, independent professionals responsible for reviewing complaints under our ADR schemes.

Director and ADR Official

Peter Causton

Barrister
Former Solicitor
Accredited Civil and Commercial Mediator
Civil Mediation Council Fellow
International Online Mediator
Founder and Director of ProMediate (UK) Limited
Experienced in commercial, workplace, property, probate and consumer dispute resolution
Mediator since 2009

Business Development Director and ADR Official

Joanne Holland

Accredited Mediator
Former HMCTS Senior Executive
Conducted over 1,000 mediations
Extensive experience of consumer ADR and court-based mediation

How our ADR Officials are appointed and trained

Our ADR Officials are appointed solely on merit and must maintain their competence through continuing professional development. Read the full policy for details of appointment criteria, training, monitoring and removal.

ADR Official Competence & Training Policy Competence, Appointment & Independence Policy