Join Our ADR Scheme
Provide independent Consumer ADR to your customers under the Digital Markets, Competition and Consumers Act 2024.
ProMediate (UK) Limited welcomes enquiries from businesses that wish to provide their customers with access to independent Consumer Alternative Dispute Resolution under the Digital Markets, Competition and Consumers Act 2024.
We work with each participating trader to design a Scheme that fits the way you handle complaints, while ensuring the independence, transparency and consumer protections required of an accredited ADR provider.
Benefits of joining
Impartial ADR provided by an accredited third party, separate from your internal complaints team.
Demonstrate to customers that unresolved complaints will be reviewed independently and fairly.
Resolve disputes through ADR rather than court proceedings — quicker, cheaper and less adversarial.
Meet obligations under the Digital Markets, Competition and Consumers Act 2024 and sector regulator expectations.
Cases are handled by trained and experienced ADR Officials with sector knowledge.
Plain-English, accessible processes designed to be usable by all consumers.
Our onboarding process
A structured five-step process from first conversation to Scheme launch.
- 1Initial discussion
We meet with you to understand your business, complaint profile and objectives.
- 2Scope of disputes
We agree the categories of dispute that will be eligible for referral to the Scheme.
- 3Scheme Rules
We draft and agree Scheme Rules setting out how referrals, decisions and outcomes will work.
- 4Implementation
We support integration with your complaints process, signposting and consumer-facing materials.
- 5Launch
Your Consumer ADR Scheme goes live, with ongoing operational and reporting support from ProMediate.
Business enquiry
Tell us about your business and we will be in touch to discuss how a ProMediate Consumer ADR Scheme could work for you.