Everything you need to understand Consumer Alternative Dispute Resolution — rewritten and updated for the DMCC Act 2024 and organised by category.
The Digital Markets, Competition and Consumers Act 2024 introduces mandatory accreditation, tougher oversight and clearer consumer rights across Alternative Dispute Resolution in the UK.
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Practical guidance for consumers considering or using ADR.
ViewBest practice and resources for businesses handling complaints.
ViewPlain-English explanations of ADR, mediation and how the schemes work.
ViewAnalysis of legal and regulatory developments affecting Consumer ADR.
ViewPrinciples and techniques for handling consumer complaints well.
ViewYour rights as a consumer and how ADR helps you enforce them.
ViewAnonymised examples showing how ADR resolves real disputes.
ViewAnnouncements and updates from ProMediate.
ViewPractical guidance for consumers considering or using ADR.
Consumer GuidanceMandatory arbitration clauses in consumer contracts can be struck out as unfair. Mediation offers a proportionate, consumer-friendly alternative that fits the DMCC Act framework.
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Consumer GuidanceA step-by-step guide for consumers on what to do when a trader's complaint process has concluded — how to prepare for ADR, when to involve Trading Standards, and how to draft an ADR request.
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Consumer GuidanceA concise signposting guide for consumers unsure where to take a complaint — covering internal complaints, sector ombudsman schemes, accredited ADR providers, Trading Standards and the courts.
Read articleBest practice and resources for businesses handling complaints.
Plain-English explanations of ADR, mediation and how the schemes work.
ADR ExplainedUnder the DMCC Act, only accredited providers can offer ADR in consumer contract disputes. Here are the accreditation criteria every scheme — and every trader choosing one — needs to understand.
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ADR ExplainedFrom the Government's early championing of Alternative Dispute Resolution to the DMCC Act 2024 — how Consumer ADR has grown from a policy ambition into a regulated cornerstone of the UK consumer market.
Read articleAnalysis of legal and regulatory developments affecting Consumer ADR.
Legal UpdatesThe Digital Markets, Competition and Consumers Act 2024 introduces mandatory accreditation, tougher oversight and clearer consumer rights across Alternative Dispute Resolution in the UK.
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Legal UpdatesThe DMCC Act replaces the 2015 Consumer ADR Regulations with stricter accreditation, standardised procedures and clearer duties on traders to notify consumers of their ADR rights.
Read articlePrinciples and techniques for handling consumer complaints well.
Your rights as a consumer and how ADR helps you enforce them.
Anonymised examples showing how ADR resolves real disputes.
Announcements and updates from ProMediate.
Receive occasional updates on ADR, consumer rights and dispute resolution.
If you have exhausted a trader's complaints process and your dispute is eligible, ProMediate can help you reach a resolution.
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