Transparency

ADR Statistics

Independent, transparent reporting on the performance of our Consumer ADR Scheme.

Statistical information will be published annually once sufficient data has been collected.

ProMediate is committed to transparency in the delivery of our Consumer Alternative Dispute Resolution service. The categories below set out what we will report on, and figures will appear here following the first reporting period.

Complaints Received

Total cases referred to ProMediate during the reporting period.

Complaints Received — reporting period data
Reporting period	Complaints Received
2026	Not yet available – statistics will be published following the first reporting period.

Complaints Accepted

Cases falling within scope and progressed to ADR.

Complaints Accepted — reporting period data
Reporting period	Complaints Accepted
2026	Not yet available – statistics will be published following the first reporting period.

Complaints Declined

Cases found ineligible, with reasons recorded.

Complaints Declined — reporting period data
Reporting period	Complaints Declined
2026	Not yet available – statistics will be published following the first reporting period.

Average Resolution Time

Time from acceptance to closure across all cases.

Average Resolution Time — reporting period data
Reporting period	Average Resolution Time
2026	Not yet available – statistics will be published following the first reporting period.

Settlement Rate

Proportion of cases resolved by agreement or recommendation.

Settlement Rate — reporting period data
Reporting period	Settlement Rate
2026	Not yet available – statistics will be published following the first reporting period.

Consumer Satisfaction

Consumer feedback scores across closed cases.

Consumer Satisfaction — reporting period data
Reporting period	Consumer Satisfaction
2026	Not yet available – statistics will be published following the first reporting period.

Trader Compliance

Extent to which traders implemented agreed outcomes.

Trader Compliance — reporting period data
Reporting period	Trader Compliance
2026	Not yet available – statistics will be published following the first reporting period.

Types of Disputes

Breakdown of cases by sector and complaint theme.

Types of Disputes — reporting period data
Reporting period	Types of Disputes
2026	Not yet available – statistics will be published following the first reporting period.

Statistics will be updated annually and included in our published Annual ADR Reports in line with the requirements of the Digital Markets, Competition and Consumers Act 2024 and CTSI guidance.

View Annual ADR Reports Contact us