2026 Annual ADR Report
Awaiting publication
This report will be published following completion of the relevant reporting period.
Not yet published
Transparency
Annual ADR Reports
Independent, transparent reporting on the operation of our Consumer ADR Scheme.
ProMediate believes in openness, transparency and continuous improvement. We will publish annual ADR reports summarising the operation of our Consumer ADR Scheme following completion of each reporting period.
Reports will be produced in accordance with the reporting requirements of the Digital Markets, Competition and Consumers Act 2024 and any additional guidance issued by our competent authority.
What future reports will include
Each annual ADR report is expected to cover the following information.
- Number of complaints received
- Number accepted for ADR
- Number declined
- Average resolution times
- Settlement rates
- Types of disputes
- Participating trader schemes
- Consumer feedback
- Learning outcomes
- Improvements implemented
- Regulatory reporting information where appropriate
Reports
2027 Annual ADR Report
Awaiting publication
This report will be published following completion of the relevant reporting period.
Not yet published
2028 Annual ADR Report
Awaiting publication
This report will be published following completion of the relevant reporting period.
Not yet published
Interim performance data will appear on our ADR Statistics page once the first reporting period is complete.