Participating Traders
Independent Consumer ADR for businesses participating in the ProMediate Scheme.
ProMediate (UK) Limited provides independent Consumer Alternative Dispute Resolution for participating businesses under the Digital Markets, Competition and Consumers Act 2024.
Each participating trader has its own scope of eligible disputes and, where appropriate, its own Scheme Rules. Please select the relevant trader below to view the details that apply to your complaint.
Admiral / EUI
Independent ADR for third-party motor insurance disputes.
Telephone or email mediation following an independent ADR Report.
Learn moreNorthgate Insurance Services Limited (formerly Auxillis)
Independent ADR for accident management and vehicle repair disputes.
Independent ADR Report followed by mediation.
Learn moreClarks
Independent ADR for consumer footwear and retail disputes.
Independent ADR Report followed by correspondence or telephone mediation.
Learn moreHow our Schemes work
ProMediate operates each Scheme independently of the participating trader.
Each participating trader has its own scope of eligible disputes and Scheme Rules where appropriate.
Accessible, plain-English processes designed to help consumers reach a fair outcome.
Additional participating traders
Further participating traders will be added as the ProMediate Scheme expands. Businesses interested in providing independent Consumer ADR to their customers are invited to get in touch.